1. Introduction
PetTribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). By using PetTribe, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you register.
- Profile Data: Avatar photo, bio, and preferences you choose to add.
- Post Content: Photos, descriptions, and location data you include in adoption, lost & found, and rescue posts.
- Messages: Content of messages exchanged through our in-app chat feature.
- Shop Information: Business name, address, product listings, and related details if you register as a shop owner.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, and unique device identifiers.
- Location Data: Approximate or precise location when you grant permission, used to show nearby pets and services.
- Usage Data: Features accessed, pages viewed, and interaction patterns to improve our services.
- Push Notification Tokens: Device tokens for delivering notifications you have opted into.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform and its features.
- Facilitate pet adoption, lost & found reporting, and rescue coordination.
- Enable communication between users through in-app messaging.
- Send transactional notifications (e.g., post approvals, messages, OTP codes).
- Display location-relevant content such as nearby adoption posts and shops.
- Enforce our Terms of Service and protect against fraud or abuse.
- Comply with legal obligations and respond to lawful requests.
4. Information Sharing
We do not sell your personal information. We may share your data in the following circumstances:
- Public Posts: Adoption, lost & found, and rescue posts are visible to other users, including your display name, post content, and approximate location.
- Shop Listings: Shop profiles and product listings are publicly visible.
- Service Providers: We use third-party services for email delivery, push notifications, cloud hosting, and image storage. These providers only access data necessary to perform their functions.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), hashed passwords, secure token-based authentication, and rate-limited API endpoints. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us. Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing at any time.
- Object to or restrict certain processing activities.
- Request a portable copy of your data.
- Opt out of push notifications through your device settings.
- Revoke location permissions through your device settings.
To exercise any of these rights, contact us at the email address provided below.
8. Children's Privacy
PetTribe is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.
9. Third-Party Services
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services. We encourage you to review the privacy policies of any third-party services you access through our Platform.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of PetTribe after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: